1. Introduction

Love Balikbayan Cargo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our consolidated freight services in Melbourne, Australia.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Contact details (phone number, email address)
• Residential and delivery addresses
• Identification details (if required for shipping or customs)
• Payment information
• Shipment details (contents, value, and related declarations)

3. How We Collect Information

We collect information when you:

• Book a pickup or delivery
• Submit forms (online or physical declaration forms)
• Communicate with us via phone, email, or messaging platforms
• Use our services

4. Use of Your Information

We use your information to:

• Provide and manage our freight and logistics services
• Process bookings and deliveries
• Communicate updates regarding shipments
• Comply with legal and customs requirements
• Improve our services

5. Disclosure of Information

We may disclose your personal information to:

• Logistics partners and delivery personnel
• Customs authorities and government agencies
• Payment processors
• Service providers assisting in business operations

We only share information necessary for service fulfillment or legal compliance.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.

7. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

8. Retention of Information

We retain personal information only as long as necessary for business and legal purposes.

9. Complaints

If you believe we have breached your privacy rights, you may contact us. We will investigate and respond promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

Love Balikbayan Cargo
Melbourne, Victoria, Australia
Email: info@lovebalikbayanbox.com
Phone: 0433 908 894